Job Summary
MidAmerica Nazarene University (MNU) is a private, liberal arts university with a variety of undergraduate, graduate, and adult education programs, accredited by the Higher Learning Commission. Located in the Kansas City metropolitan area, MNU seeks to educate students to serve with purpose within the educational context of the liberal arts, and a Wesleyan-holiness theological perspective.
The Academic Technology support specialist will serve as the primary first-level support for in-person student technology needs backed by the MNU IT department and support other academic technology within Academic Affairs. This includes four primary areas of responsibility: student technology, classroom technology consulting and training, management of the student iPad program, and library technology. This position will interface regularly with the IT department to determine solutions to urgent and long-term problems and needs.
Job Responsibilities
Student Technology Support:
- Diagnose and troubleshoot student technology problems on a variety of personal devices and platforms
- Provide individualized training on university systems and resources
- Serve as a liaison with various student support offices on campus as needed
- Train library student workers on needed technology troubleshooting
- Participate in activities related to student orientation
- Maintain and deploy student loaner devices program
Classroom Technology Training and consultant:
- Provide faculty training on classroom technology systems including both audio and visual systems
- Develop asynchronous training materials for classroom technology
- Consult with IT department on any classroom technology modifications or initiatives including requirements for effective teaching and learning
Serve as a primary consultant and trainer for the Hyflex classroom initiative Student iPad program management:
- Interface with IT department for annual purchasing and set-up of required iPads
- Manage deployment of iPads to all new students in iPad programs (approx. 150/year)
- Serve as first-tier technical support for hardware and software issues related to university-managed iPads
- Maintain inventory, records, and billing of all students enrolled in the iPad program
- Communicate with students and academic departments about iPad program
- Maintain iPad inventory for Student Compassion Fund needs
- Interface with IT for all iPad repair needs from external vendors
- Maintain budget related to iPad program and prepare an annual report for the VPAA
Library Technology support:
- Manage help tickets for all library databases and interface with MNU technology infrastructure
- Troubleshoot library technology systems (including authentication, printing, and chat support)
- Provide first-tier technology support of library hardware in computer labs, printers, and wifi, interfacing with IT as needed
- During library student workers onboarding, provide training to troubleshoot basic student technology issues
- Serve as the library technical interface with IT department during library-specific technology upgrades and service interruptions
Educational/Experiential Requirements
- Bachelor’s degree in Information Technology, Educational Technology, or a related field
- Previous experience in an educational technology support role (K12 or university level)
- Demonstrated experience with iPad/mobile device management and deployment (e.g. JAMF, Kandji)
- Knowledge of classroom technology systems and best practices
- Experience with library technology systems and tools
- Proven track record in providing user training and documentation
- Strong interpersonal skills and ability to work with faculty, staff, and students
- Problem-solving experience in a technical support environment
- Experience developing technical requirement documents that connect end-users with technical staff and contractors
- Experience collaborating with IT departments on technical solutions
- Customer service orientation and patience in explaining technical concepts
- Ability to work independently while coordinating with multiple departments
Job Application Instructions
Please apply directly on our website at www.mnu.edu/employment