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Library Reference & Instruction Manager - Grand Canyon University - Phoenix, AZ


Grand Canyon University is seeking a Library Reference and Instruction Manager.
This position is located in the Phoenix metro area and is an on campus position with work from home one day a week. The schedule for this position is four 10-hour shifts, Wednesday - Saturday from 11:30am-10:30pm.


  • Provide day-to-day leadership and supervises staff to ensure a high-performance, service-oriented work environment.
  • Schedule staff across the Ask-A-Librarian service and monitors communication between staff and patrons to ensure maintenance of high standards of customer service.
  • Create and maintain training documentation encompassing departmental processes and conducts staff training and coaching for performance improvement and development.
  • Track and analyze operational data and statistics using analytical tools and present relevant data.
  • Responsible for implementing and enforcing policies and procedures and assisting in difficult service interactions.
  • Assist with library outreach, including promotion, event planning, and collaboration with other campus entities.
  • Maintain awareness of professional standards and new technologies relevant to academic support services.
  • Develop, schedule, and provide bibliographic instruction related to the use of the Library and its resources in-person and online.
  • Promote library resources and services to the University community.
  • Act as a liaison for the library with other departments.
  • Work collaboratively in a team environment to share best practices.
  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement, and Mission of Grand Canyon University.


  • American Library Association accredited master’s degree in library or information science required.
  • 3 years relative experience in providing library services in either public or educational institutions.
  • Professional experience in an academic library preferred.
  • Demonstrated experience and demonstrated skill in supervision and hiring.
  • Strong analytical and problem-solving skills, as well as excellent oral and written communication skills.
  • Demonstrated experience conducting research, compiling information and data gathered, summarizing, and making recommendations.
  • Ability to effectively communicate and foster a cooperative work environment.
  • Ability to be proactive and flexible.
  • Position requires nights and weekend hours.
  • Must pass pre-employment background investigation.