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Refund Policy
ASSOCIATION OF CHRISTIAN LIBRARIANS
CONFERENCE REFUND POLICY
Revised January 2009
Refund Policy: All ACL Conference cancellations and requests for refunds must be made in writing as indicated below. Letters and/or an e-mail to the Conference Registrar, should be received no later than 30 days prior to the first day of the conference to receive a full refund of the conference payments (minus an administrative fee of $50.00) with the exception of the Emergency situations as noted below. Telephone requests will not be honored. Refund requests postmarked fewer than 30 days prior to the start of the Conference will receive a 50% registration fee refund. Requests for refunds received after the first day of the Conference will not be considered. ACL is not able to refund Pre- and Post-Conference workshop or activity fees. Refunds will be sent within six weeks after the conference has concluded.
In the case of overpayment of conference fees, overpayments over $10 will be refunded to the conference registrant upon confirmation by the Conference Registrar. However, if the overpayment amount is $10 or less, a refund will not be issued and this amount will be donated to FACL. The Conference Registrar will submit all overpayment requests to the Conference Coordinator for approval, with a copy to the Business Manager, no later than 30 days from the last day of the conference. Requests for refunds received later than July 1 will not be honored.
Emergency Illness or Death of Registrant or Immediate Family Member: Attendees who are unable to attend the Conference due to a family death, illness, or other extraordinary circumstances must contact the ACL Conference Coordinator and ACL Business Manager by letter or e-mail no later than 30 days after the first day of the Conference to receive a full refund less the $50 administrative fee.
Substitution Policy: After the Conference registration deadline but by the Friday before the first days of a Conference, a registrant may request the privilege of sending a substitute in their place for a $50 administrative fee.
Returned Check Policy: Remittance must be made in U.S. Dollars. A fee in the amount double the amount ACL is charged by the financial institution, plus the original amount of the check will be assessed for a check with insufficient funds. This fee must be paid by money order.
Refund Request Address: All refund requests should be made in writing and sent to:
April VanPutten
Conference Registrar
2125 Riverside Drive NE
Grand Rapids, MI 49505
Or by electronic mail to: confreg @ acl.org
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